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Customer First

Claims enquiries

? I am nearing retirement age and want to know how to claim my pension.
A Who to contact will depend on whether your pension is a Group Personal Pension or an Individual Pension plan. Please select as appropriate. If you are uncertain, please select Pension Support for a description of each type. We look forward to providing you with the information you require.
? I would like to be sent details of my retirement benefits and a claim form.
A Who to contact will depend on whether your pension is a Group Personal Pension or an Individual Pension plan. Please select as appropriate. If you are uncertain, please select Pension Support for a description of each type. We look forward to providing you with the information you require.
? I want to transfer my pension to another company and would like a claim form.
A Who to contact will depend on whether your pension is a Group Personal Pension or an Individual Pension plan. Please select as appropriate. If you are uncertain, please select Pension Support for a description of each type. We look forward to providing you with the information you require.
? I am administering the Estate of a friend/relative who has recently died and wish to claim the benefits.
A We are sorry to hear of your sad loss. Death Claims will take your details and issue claim forms as appropriate.
? My policy is due to mature in the near future, who do I contact to find out when I will receive a claim form?
A Maturities issue claims forms to the policy owner approximately 2 to 4 weeks prior to the maturity date. Please contact us if you require further clarification.
? I have an investment contract and wish to fully/part surrender it.
A Please contact Surrenders for further assistance.
? My policy has not reached its maturity date but I want to claim any proceeds available now.
A Please contact Surrenders for further assistance.
? I am acting on behalf of one of your pensioners and have a query regarding the pension.
A Annuity Payments staff will be pleased to assist you.
? I am receiving a regular payment from Guardian and have a query regarding it.
A Annuity Payments staff will be pleased to assist you.
? I am unable to work due to ill health and wish to claim on my policy.
A Sorry to hear of your illness. Health Claims will be able to assist you.
? I have been diagnosed with a serious illness and wish to make a claim on my policy.
A Sorry to hear you are suffering from a serious illness. The claim assessors on Health Claims are ready to help you.

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