Customer First

General enquiries

?	I have moved house. Who do I need to contact with my new address?
A	Customer Support Services will note your new address on our records. Congratulations and welcome to your new home.

?	I want to cancel my policy, who do I contact?
A	Customer Support Services will be able to help you and discuss any options which may be available.

?	I've changed my bank account and need a new Direct Debit Mandate.
A	Customer Support Services will be able to put one in the post for you.

?	I've changed my name, who do I contact?
A	Customer Support Services will be able to take your details and inform you of any requirements.

?	I'm thinking of making a change to my policy, who do I contact?
A	Customer Support Services will be able to help you and discuss any options which may be available.

?	I want to know the cash in value of my policy, who do I contact?
A	Customer Support Services will be able to help you.

?	I am paying for a policy but don't know what it is for, who do I contact?
A	Customer Support Services will be able to help you trace the policy if you can provide us with as much information as possible.

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