Contact us
Individual pension support
Individual pension support comprises:
Enquiries
- Customer Support Services:
We deal with planholders' general enquiries. - Financial Adviser Support:
We deal with Financial Advisers' general enquiries.
Servicing
- Pensions Servicing:
We process changes to your Choices Individual Personal Pension.
Claims
- Death Claims:
We settle claims on retirement annuities (except Choices plans) where the planholder has died before taking the retirement benefits - Claims Pensions:
We deal with the valuation of individual pension plans and payment of their benefits and settle claims where a Choices planholder has died before retirement - Annuity Payments:
We deal with alterations and enquiries relating to pension payments and cancellations of pensions in the event of a customer's death.
Have you tried looking at our FAQs before contacting us in case your question is answered there?
Customer Support Services
You can contact us at:
- Customer Support Services
Guardian Financial Services
Ballam Road
Lytham St Annes
Lancashire
FY8 4JZ - Phone:
- 0845 948 9000 (local rate)
- Fax:
- 01253 663 650
- Email:
- choices.servicing@aegon.co.uk
Financial Adviser Support
You can contact us at:
- Financial Adviser Support
Guardian Financial Services
Ballam Road
Lytham St Annes
Lancashire
FY8 4JZ - Phone:
- 0845 948 9000 (local rate)
- Fax:
- 01253 663 650
- Email:
- choices.servicing@aegon.co.uk
Pensions Servicing
Examples of changes you can make are:
- change to your contribution level, including stopping or restarting
- change of employer
- change of your name, eg marriage or divorce
- switch of funds in which your contributions are invested
- placing benefits under trust
- change to your chosen retirement date
- contracting out of or back into the State Second Pension
- change of Bank Account
You can contact us at:
- Choices Servicing Department
Guardian Financial Services
Ballam Road
Lytham St Annes
Lancashire
FY8 4JZ - Phone:
- 0845 948 9000 (local rate)
- Fax:
- 01253 663 650
- Email:
- choices.servicing@aegon.co.uk
Death Claims
We're dedicated to settling your claim for death benefits.
Once we've received notification of your claim an Administrator will be assigned to your case and will deal with your claim through to settlement.
We've simplified the claims process to make the procedure as easy as possible at this difficult time.
- Claims Department
Guardian Financial Services
Ballam Road
Lytham St Annes
Lancashire
FY8 4JZ - Phone:
- 01253 662 615 or 01253 663 212
- Fax:
- 01253 665 398
- Email:
- uks.claims@aegon.co.uk
Claims Pensions
We deal with the valuation of individual pension plans and handle all aspects of the retirement claim procedure or transfer of funds.
We'll also settle claims for death benefits where a Choices planholder has died before retirement.
- Claims Pension Department
Guardian Financial Services
Ballam Road
Lytham St Annes
Lancashire
FY8 4JZ - Phone:
- 0845 948 9000 (local rate)
- Fax:
- 01253 663 650
- Email:
- claims.pensions@aegon.co.uk
Annuity Payments
We deal with any alterations or enquiries about regular payments from all pensions, school fees, instalment claims & unit linked contracts.
You can contact us at:
- Annuity Payments Department
Guardian Financial Services
Ballam Road
Lytham St Annes
Lancashire
FY8 4JZ - Phone:
- 01253 664 274
- Fax:
- 01253 663 511
- Email:
- annuity.payments@aegon.co.uk