Customer Impact
At Guardian Financial Services, we're committed to the Association of British Insurers' (ABI's) Customer Impact scheme.
This is a voluntary scheme which aims to improve customers' experience of the life, pensions and investments industry. It's overseen by an independent Customer Impact panel.
Customer Impact commitments
As a member of Customer Impact, we commit to:
- providing clear information and good service
- maintaining an appropriate and effective relationship with you
We see these commitments as the absolute minimum we should be doing for our customers and it's our ambition to do much more than this.
Yearly report
Every year, we produce a report to tell you how Guardian is performing, what we've been doing and what we'll do in future to help put customers at the core of our business. As part of this, we share the findings of Customer Impact's independent survey, which asks customers how well companies are performing against their commitments.
Find out more about the scheme on the Customer Impact website at www.customerimpact.org
