Frequently asked questions
Claims enquiries
Q. I'm nearing retirement age and want to know how to claim my pension.
A. Who to contact will depend on whether your pension is a group personal pension or an individual pension plan. Please select as appropriate. If you're not sure, please select pension support for a description of each type.
Q. I'd like to be sent details of my retirement benefits and a claim form.
A. Who to contact will depend on whether your pension is a group personal pension or an individual pension plan. Please select as appropriate. If you're not sure, please select Pension Support for a description of each type.
Q. I want to transfer my pension to another company and would like a claim form.
A. Who to contact will depend on whether your pension is a group personal pension or an individual pension plan. Please select as appropriate. If you're not sure, please select Pension Support for a description of each type.
Q. I'm administering the estate of a friend/relative who has recently died and want to claim the benefits.
A. We're sorry to hear of your sad loss. Death Claims will take your details and send you the claim forms you need.
Q. My policy is due to mature in the near future, who do I contact to find out when I will receive a claim form?
A. Maturities issue claims forms to the policy owner approximately two to four weeks before the maturity date. Please contact us if you'd like more information
Q. I have an investment contract and wish to fully/partly cash it in.
A. Please contact Surrenders for help.
Q. My policy hasn't reached its maturity date but I want to claim any proceeds available now.
A. Please contact Surrenders for help.
Q. I'm acting on behalf of one of your pensioners and have a question about their pension.
A. Annuity Payments team will be pleased to help you.
Q. I'm receiving a regular payment from Guardian and have a question about it.
A. Annuity Payments staff will be pleased to assist you.
Q. I can't work due to ill health and wish to claim on my policy.
A.We're sorry to hear of your illness. Health Claims will be able to help you.
Q. I've been diagnosed with a serious illness and want to make a claim on my policy.
A.We're sorry to hear you're suffering from a serious illness. The claim assessors on Health Claims are ready to help you.