Frequently asked questions

General enquiries

Q. I've moved house. Who do I need to contact with my new address?

A. We’ll need you to tell us your new address by letter or telephone. Customer Support Services will then update our records. For security reasons we can’t accept address changes by email. Congratulations and welcome to your new home.

Q. I want to cancel my plan, who do I contact?

A. Customer Support Services will be able to help you and discuss any options which may be available.

Q. I've changed my bank account and need a new Direct Debit Instruction.

A. Customer Support Services will be able to post one out for you.

Q. I've changed my name, who do I contact?

A. Customer Support Services will be able to take your details and let you know if you have to do anything else.

Q. I'm thinking of making a change to my plan, who do I contact?

A. Customer Support Services will be able to help you and discuss any options which may be available.

Q. I want to know the cash-in value of my plan, who do I contact?

A. Customer Support Services will be able to help you.

Q. I'm paying for a plan but don't know what it's for, who do I contact?

A. Customer Support Services will be able to help you trace the policy if you can give us as much information as possible.