Existing customers

Help us update our records

If you’ve had a letter from us asking you to confirm your details, don’t worry – here we explain what it’s all about.

We know how important it is to keep our customer records up to date, so we can keep them informed about the product(s) they have with us. But over time, our records can become less reliable.

That’s why we’re running a programme to trace customers who may have moved away.

If you have had a letter from us it’s important you get in touch to confirm or update your details.

Transforming our customer experience
Find out how we’re improving our systems to serve you better