Why don’t you have my details?

We’re committed to keeping our records up to date, but changing circumstances can lead to inconsistencies.

The details we hold for you could be out of date if you’ve:

• changed your address – moving is a busy time and customers often forget to tell us their new address. If we can’t contact you, you could be missing out on important information about your plan.
• held a pension plan with a previous employer – if you had a pension plan with a previous employer, you may have lost track of it over time. But your plan may still exist, and if so, we want to keep you informed about it.

If you have a plan with us, we want you to make the most of it. If we can’t contact you, you could be losing out financially – so don’t delay.